Shipping Policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from AceGamer you accept the policies contained herein.
Order Processing
Order processing can take between 3-5 business days (Mon - Fri).
Shipping Information
|
Country/Area |
Shipping Fee |
Shipping Time |
|
Europe |
Free |
5-15 days (Mon - Sun) |
|
Canada, United States, Mexico |
Free |
3-15 days (Mon - Sun) |
|
Australia, New Zealand |
Free |
5-15 days (Mon - Sun) |
|
Hong Kong, Taiwan, Japan, South Korea, Malaysia, Thailand, Philippines, Indonesia, Singapore, Vietnam, UAE, Saudi Arabia |
Free |
5-12 days (Mon - Sun) |
|
Brazil |
Free |
5-20 days (Mon - Sun) |
|
Other Countries |
0KG–0.5KG: 5USD |
5-30 days (Mon - Sun) |
|
0.501KG–1KG: 10USD |
||
|
1.001KG–2KG: 15USD |
||
|
>2KG: 20USD |
Please Note:
- Shipping times may be affected by inclement weather, holidays, natural disasters, or carrier delays, thanks for your patience if there’s a slight delay!
- Our warehouse takes a break on weekends, so orders placed then will processedon next
- Some regions (like India and Ukraine) may experience longer delivery times due to limited shipping options.
Shipping Methods
The shipping will be made with 4PX/Yun Express and Other Standard Shipping.
Delivery Address
A complete and accurate delivery address is essential to ensure smooth shipping. Once your order is processed or shipped, we’re unable to change the address. To redirect your parcel, please contact the courier directly with your order details.
Change or Cancellation
You can cancel your order before it ships. If you've already paid and need to make changes or cancel, just email us at support@acegamerclub.com within 24 hours. If you wish to cancel after your order has shipped, please refuse the delivery. Once the package is returned to us, we’ll process a full refund promptly.
Lost or Damaged Packages during Shipping
We’ve got your back! If your order arrives damaged or goes missing during shipping, AceGamer will make it right. Contact us at support@acegamerclub.com within 7 working days of delivery for a replacement. Be sure to keep all original packaging and damaged items to help us process your claim quickly.
Wrong or Damaged Packages
Check your order as soon as it arrives—if you receive the wrong item, something's missing, or there's any damage, reach out to us right away at support@acegamerclub.com. We’ll sort it out quickly and make things right!
Unclaimed orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
Separate Packages
We do our best to ship all your items together, but sometimes they may arrive separately. This can happen due to different shipping methods or when items are stocked in different warehouses. So your order may come in multiple packages!
Customs, Duties & Fees
Please note that any taxes, duties, or remittance fees are the responsibility of the recipient. Your package may be subject to local customs or VAT depending on your country’s regulations. For details, we recommend checking with your local customs office. In most cases, any fees are minimal. Thanks for your understanding!
Notes:
- Please double-check your shipping details at checkout. Incorrect or incomplete information may delay your order, as we may need to contact you for confirmation.
- Customs processing may add time. Your local customs office may request additional documents, potentially extending delivery times.
- Orders are typically delivered by your local post or courier service. If you're not home at the time of delivery, a notice may be left with instructions for pickup.
- If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 72 hours on weekends), please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.